Microsoft Exchange and Email Migration Assistant

The Email Migration Assistant supports both POP3 and IMAP migration. By default, Microsoft Exchange Server uses MAPI, EWS, or ActiveSync for email client connectivity. In order to migrate your mail to your new Advanced Email mailbox, please review the methods below:

Important note

EPB Email Migration Assistant is offered as a courtesy service for EPB Fiber Optics Customers. EPB assumes no liability whatsoever for the Email Migration Assistant and disclaims any express or implied warranty including the implied warranty of merchantability, fitness for a particular purpose, or non-infringement. EPB makes no representation or warranties relating to the accuracy or the functionality and reserves the right to make any changes to the Email Migration Assistant at any time without notice.

Zimbra Migration Wizard (preferred method for Outlook users)

The Zimbra Migration Wizard will automatically copy your email, contacts, calendars, contacts, rules, and out of office messages to your new Advanced Email account. You can either run the Zimbra Migration Wizard on each user's machine where Outlook is installed or on any Windows machine with Microsoft Outlook along with the user's .PST file.

Click here to get started with the Zimbra Migration Wizard

Enabling IMAP

The easiest way to migrate your Microsoft Exchange Mailbox to Advanced Email is to enable IMAP. In most cases, this will require a change to your Microsoft Exchange server configuration to enable IMAPv4 support. Please refer to the documentation below to review the steps necessary to enable IMAPv4. Once IMAP support is properly enabled on your Microsoft Exchange server, simply go to the Email Migration Assistant, select "Custom (IMAP)" as the provider, and enter your server information and credentials.

Exporting .PST files from Exchange

You can also have your Microsoft Exchange administrator export .PST files that can be imported in to Microsoft Outlook on the client machine.

Exporting .PST files from Microsoft Outlook

If you do not have administrative access to your Microsoft Exchange Server, you can manually export the .PST file using Microsoft Outlook.

Importing .PST files in Microsoft Outlook

Once you have obtained your .PST file, you can follow the instructions below to import it. Return to the Email Migration Asssistant